Moonacy Protocol | Terms and Conditions

Privacy Policy

Protecting your privacy and securing your personal information is our top priority. This Privacy Policy explains our data processing practices and reflects our commitment to protecting your privacy rights.

Data Controller Information The party responsible for the data processing on this site (the "Controller") for the purposes of data protection law is: MOONACY FINANCE SOLUTIONS LIMITED, 245 Hammersmith road, London, England. Email: info@moonacy.io. MOONACY FINANCE SOLUTIONS LIMITED (hereinafter “Moonacy Protocol,” moonacy.io, Moonacy Protocol, “we,” “us,” or “our company”) has developed this Privacy Policy to help you understand what information we collect, why we collect it, and how we use the information collected when you visit our site, use our Moonacy Protocol platform, or engage with other services and products we provide (hereinafter, the "Services"). The terms “you” and “your” refer to any individual or legal entity using our Services. By using our Services, you agree to the data processing terms outlined in this Privacy Policy.

Changes to the Privacy Policy We reserve the right to update and amend this Privacy Policy as necessary. All updates will be published on this page, and we recommend you regularly visit it to review the latest changes. Where required by law, we will also notify you directly of these changes.

Language of the Privacy Policy The official text of this Privacy Policy is written in English. We are not responsible for the accuracy of translations of this policy into other languages. In case of any discrepancies between the translation and the English version, the English version shall prevail.

Age Restrictions To use our Services, you must be at least eighteen years of age or the legal age of majority in your jurisdiction. Moonacy Protocol does not knowingly collect information from individuals under the age of eighteen. If you are under eighteen, please do not provide us with your information. Upon request, we will take the necessary steps to delete information about individuals under the age of eighteen from our records, except to the extent required by law. If you believe we may have obtained information about an individual under the age of eighteen, please contact us immediately at info@moonacy.io.

Data Protection Personal data (hereinafter, "data") will only be processed to the extent necessary and for the purpose of ensuring the functionality and ease of use of our website, its content, and the services offered on it. According to Article 4(1) of Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter "GDPR"), “processing” refers to any operation or set of operations, such as collecting, recording, organizing, structuring, storing, adapting, modifying, retrieving, consulting, using, disclosing by transmission, distributing or otherwise making available, aligning or combining, restricting, erasing, or destroying personal data, by automated or non-automated means. Your data processed in connection with using our website will be deleted or blocked once the purpose of its storage no longer applies, provided that its deletion does not conflict with any legal retention obligations or unless otherwise specified below.

Data We Collect

We collect information that you provide directly to us when interacting with our Services, contacting us, creating an account, subscribing to our notifications, or otherwise using our Services. When you visit the website moonacy.io, use our Services, or third-party services that utilize our API, we may collect information sent to us from your computer, mobile phone, or other access devices using cookies or similar technologies. We also receive personal information about you from our offices, ATMs, partners, and marketing companies that provide us with such information in the context of their relationship with us. We may combine any data we collect or receive about you.

Categories of Information Collected The categories of personal information we collect include your name, email address, country, phone number, financial information related to your cryptocurrency wallets, complete banking information, credit card numbers, cryptocurrency wallet addresses, and technological data such as your IP address, device ID, device name and type, operating system, mobile network information, and standard web log information. You may allow us access to certain personal information stored by third parties, such as social media platforms. By connecting a third-party-managed account to your Moonacy Protocol account and allowing Moonacy Protocol access to this information, you agree that Moonacy Protocol may collect, store, and use this information in accordance with this Privacy Policy.

Note: We will not use your personal information for purposes other than those we have communicated to you, without your permission. From time to time, we may request your consent to share your personal information with third parties. You may opt out of the sharing of your personal information with third parties or our use of your personal information for any purposes incompatible with the purposes for which it was originally collected or to which you later consented. If you choose to restrict the use of your personal information, some features or Services may not be available to you.

User and Data Subject Rights Under the General Data Protection Regulation (GDPR) and other local data protection laws, you have the following rights as a user and data subject:

Right of Access: You have the right to obtain confirmation as to whether data concerning you is being processed, as well as access to this data and additional information regarding its processing. You also have the right to receive a copy of the data being processed (see Article 15 GDPR).
Right to Rectification: You may request the correction of inaccurate data concerning you and the completion of incomplete data (see Article 16 GDPR).
Right to Erasure: You have the right to request the deletion of your data without undue delay if the conditions of Article 17 GDPR apply. If complete deletion is not possible due to lawful data retention requirements, you may request restriction of your data processing under Article 18 GDPR.
Right to Data Portability: You have the right to receive the data you have provided us in a structured, commonly used, and machine-readable format, as well as to transmit this data to another controller without hindrance from us (see Article 20 GDPR).
Right to Lodge a Complaint: You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your data violates the GDPR (see Article 77 GDPR).
Right to Notification: We are obliged to inform all recipients to whom your data has been disclosed of any rectifications, deletions, or restrictions on the processing of your data. This rule does not apply if notification is impossible or involves disproportionate effort.
Right to Object: You have the right at any time to object to the processing of your data based on our legitimate interests, including profiling, especially if the data processing is for direct marketing purposes (see Article 21 GDPR).

Each of these points provides you with control over your personal information and supports your right to privacy. If you have any questions, need more information about these rights, or wish to exercise them, please contact us at info@moonacy.io.

How We Protect and Store Personal Information

Definition of Personal Information In this policy, “personal information” refers to information that can identify you as an Moonacy Protocol client or individual and is protected by law. This does not include information that has been anonymized to the extent that specific user identification is no longer possible.

Security Measures Moonacy Protocol takes reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include firewalls, data encryption, physical access controls for our facilities and files, and limiting access to personal information only to employees who need it to perform their job functions.

Information Processing and Storage We store and process your personal and transactional information, including certain payment data, on computers located in UK, the Netherlands, and other countries where our offices or service provider offices are situated. This is done in accordance with applicable federal and state regulations. By submitting your personal information to these systems, you consent to this transfer and storage.

Responsibility for Security While we strive to protect your information, complete data security cannot be guaranteed. It is essential that you also take responsibility for securing your Moonacy Protocol account information, including your username, password, and other access credentials.

Retention Period of Personal Information We securely store your personal information for the duration of your account's activity and for at least five years after its closure or for as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our policies.

Consent to International Data Transfers

Moonacy’s Protocol International Operations Moonacy Protocol is an international company that manages data worldwide. We may process, transfer, and store the data of users of our Services on servers located in different countries. This means that your personal information may be transferred to a country other than where you reside or from where the data was initially collected.

Differences in Data Protection Laws The information we collect may be subject to data protection laws and other legal standards that differ from those of your country of residence.

Response to Legal Requests Your personal information may be disclosed in response to lawful requests by government authorities, court orders, or other official inquiries in the countries in which we operate.

Your Consent By using our Services or providing us with any information, you expressly consent to the processing, transfer, storage, and use of your personal information in the United States and other countries where privacy laws may not offer the same level of protection as those in your country of residence or citizenship. We are committed to applying appropriate security measures to protect your information, regardless of the country in which it is stored or processed.

Transfer of Personal Information to Financial Institutions and Cryptocurrency Platforms

Cryptocurrency Transactions In order to complete your transactions through your Moonacy Protocol account, we may transfer your personal information to cryptocurrency exchanges or wallets with which you conduct transactions. This includes your contact details, registration date, and the total number of transactions conducted through Moonacy Protocol. This information is only provided to transaction participants and third parties who facilitate access to your Moonacy Protocol account, with your prior consent.

Privacy Protection When buying or selling cryptocurrency, we may provide the exchange or wallet with your delivery address or other relevant details to complete the transaction. This data is not used for marketing purposes without your consent. In the event of a failed transaction, detailed information about the transaction may be shared to resolve any disputes or refund requests.

Interaction with Third Parties During transactions between you and third parties, such as exchanges and wallets, these organizations may provide us with your contact information, including email addresses or phone numbers. This information is used to notify you of the status of your transfer. Upon your request, we may confirm your status as a Moonacy Protocol client to third parties. Additionally, you may initiate or request cryptocurrency transfers via email, in which case your username will be included in the recipient notification.

Note Interaction with cryptocurrency exchanges and wallets is governed by their own privacy policies. Moonacy Protocol is not responsible for their actions, including the processing and protection of personal information. It is recommended that you review these platforms’ privacy policies to better understand their data management practices.

Sharing Personal Information with Third Parties

Parties with Whom We Share Your Information

Cryptocurrency Exchanges and Wallets: To conduct cryptocurrency transactions, we share your information with relevant cryptocurrency exchanges and wallets. This is necessary to complete the purchase or sale of cryptocurrency and to manage your assets. We require these organizations to adhere to strict confidentiality measures and to protect your information in accordance with our standards and regulatory requirements.
Cryptocurrency Sector Regulators: In compliance with laws in all applicable countries, we may be required to share information with national and international regulatory authorities that oversee cryptocurrency activities, to ensure regulatory compliance and prevent fraud.
Service Providers: We engage external service providers to support our operational activities, performing functions on our behalf such as fraud prevention, debt collection, marketing campaigns, and IT support. These companies are permitted to use your personal information solely for the services they perform directly for us and are required to maintain data confidentiality.
Financial Institutions: In order to process payments and other financial transactions, we may share your information with banks and other financial institutions with whom we work.
Legal Requirements and Law Enforcement: Your information may be disclosed in response to a lawful request, such as a subpoena, or when we believe in good faith that such disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a governmental request.
With Your Consent: In some cases, we may disclose your information to other third parties in accordance with your explicit consent or at your direction.
Corporate Transactions: In the event of a business sale, merger, or acquisition, we may transfer your information to a prospective new owner, subject to this Privacy Policy. Such changes will be accompanied by explicit notice and continued protection of your personal information.

Additional Clarifications

Third-Party Websites and Applications: If you use our services through third-party platforms, any information you provide on those platforms is governed by their own privacy policies. We do not control and are not responsible for the practices of these sites or applications concerning the processing and protection of your personal information.

How We Use Cookies

Legal Basis for Processing The processing of data through cookies on our website is based on Article 6(1)(b) of the GDPR, as cookies are necessary to collect data used to initiate or fulfill contractual relationships. When data processing is not directly related to contractual relationships, our legitimate interest, according to Article 6(1)(f) of the GDPR, is to improve our website’s functionality. Session cookies are automatically deleted after the browser session ends.

Detailed Use of Tracking Technologies  We or our partners may use cookies and other tracking technologies, such as web beacons, file logs, and pixel tags, on your computer or mobile device. The use of these technologies allows us to:

Recognize you as an Moonacy Protocol client each time you access our services;
Customize services, content, and advertising according to your preferences;
Evaluate the effectiveness of our advertising campaigns and marketing efforts;
Collect and analyze information about the devices you use to access our services, helping us to reduce risks, prevent potential fraud, and ensure a high level of trust and security for our users.

Types of Cookies

Session Cookies: These are temporary files stored only during your online session and are removed from your computer or device once the browser is closed.
Persistent Cookies: These files remain in your browser and are active until you delete them or until they reach their expiration date.
Local Shared Objects (Flash Cookies): Used to support your account, detect unusual user behavior, prevent fraud, and maintain the functionality of our services.

How to Manage Cookies You can configure your browser to refuse all or some cookies or to notify you when cookies are set. Please note that completely disabling cookies may limit the functionality of our website.

Third-Party Cookies and Pixel Tags Cookies and pixel tags may also be used on websites and applications not controlled by Moonacy Protocol. We do not manage these technologies, and this Privacy Policy does not cover their use. We currently do not respond to “Do Not Track” (DNT) signals in your browser.

Data Security and SSL Encryption

SSL Encryption Usage In order to protect the confidentiality of your data, this website uses SSL encryption technology. This can be identified by the lock symbol in your browser’s address bar, which ensures that data transmitted between your browser and our server cannot be read by third parties.

Levels of SSL Encryption Ideally, we use 256-bit key encryption, which provides a high level of protection. If your browser does not support 256-bit encryption, we use 128-bit encryption as an alternative. You can identify active encryption on a specific page of our site by the closed lock or key symbol in your browser’s status bar.

Data Security Measures We implement both technical and organizational measures (TOM) to protect your data from accidental or intentional manipulation, loss, destruction, or unauthorized access by third parties. Our security measures are regularly updated and improved in line with the latest technological advancements to ensure robust data protection.

Marketing

Use of Personal Information We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information may be combined with data collected from other sources to enhance and personalize our services, content, and advertising.

Opt-Out of Marketing Communications You can opt out of receiving marketing communications from us at any time by indicating your preference to discontinue such communications. If you wish to have your name removed from our mailing list, you may do so by sending a request to info@moonacy.io.

Participation in Programs If you choose to participate in the referral rewards program or Moonacy Protocol rewards program (the “Program”) as defined in our Terms of Service, we will use the information you provide solely within the scope of this Program. This includes sharing information with necessary message delivery services and other external providers supporting the Program. We ensure that data collected under the Program will not be sold, rented, or transferred to third parties.

Protection of Provided Information We reserve the right to disclose your information if required by law or to protect our rights and property. You are also required to provide only accurate, complete, and truthful information when participating in the Program. We reserve the right to deny access to the Program and take necessary legal action if you provide false or misleading information or attempt to misuse the Program for fraudulent purposes.

Contact Information If you have any questions or suggestions regarding our Privacy Policy, our methods for collecting and using your personal information, or the options and rights you have regarding this use, we are always available to assist. For clarifications or to exercise your rights under applicable law, please contact our Data Protection Officer:

Email: info@moonacy.io

We are committed to ensuring maximum transparency and accessibility in our privacy procedures and are happy to respond to your inquiries.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the following resources: the Moonacy Protocol website at moonacy.io (the "Site" or "Platform") and all other goods or services (collectively referred to as "Services," "Products," or "Project") described in this document or provided by MOONACY FINANCE SOLUTIONS LIMITED or its subsidiaries, divisions, and affiliates. Moonacy Protocol offers you the Services, including all information, tools, services, and products available through the Services, subject to your acceptance of all terms, conditions, policies, and notices set forth here or incorporated by reference. Please read these Terms carefully before using our Services or conducting any transactions. By conducting any transaction, visiting, or otherwise using our Services, you confirm, accept, and agree to abide by these Terms. You also confirm, accept, and agree to our Privacy Policy, which is incorporated here by reference. Protecting your privacy is of utmost importance to Moonacy Protocol. Accordingly, please review our Privacy Policy to better understand our commitment to safeguarding your privacy, as well as our use and disclosure of your information. If you do not agree to these Terms or our Privacy Policy, access to the Services is strictly prohibited, and you should immediately leave the site.

By using our Services, you confirm that you have reached the age of majority as defined by the laws of your jurisdiction. Access to the Services is permitted only to users who are at least eighteen years old. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT ALLOWED TO USE OUR SERVICES.

Termination or Modification of Services We reserve the right, at our discretion, to make changes to these Terms at any time. Any changes take effect immediately upon posting. By continuing to use the Services after the posting of changes, you agree to the updated Terms. We recommend periodically reviewing the Terms for changes. We may, at our discretion, modify or discontinue providing the Services and limit your access to them at any time without prior notice. Moonacy Protocol is not liable to you or any third party for any changes, restrictions, or termination of access to the Services.

Legal Obligations These Terms govern the use of the Services and set forth the legal obligations and rights. They include provisions that limit Moonacy Protocol liability and require you to resolve disputes through arbitration. By continuing to use the Services, you agree to be bound by these Terms. If you do not wish to be bound by these Terms or any future changes, you must discontinue using the Services.

Language of Agreement This Agreement is written in English. We do not guarantee the accuracy of translations of this Agreement into other languages. In the event of any discrepancies between translated versions and the English version, the English version shall prevail.

Identity Verification By using our Services, you acknowledge and agree that IDENTITY VERIFICATION MAY BE REQUIRED. In order to access the Services, you agree to provide requested personal information, including, but not limited to, your name, email address, country of residence, and phone number. You also acknowledge that, for identity verification purposes, we MAY request additional information or require certain actions at our discretion, including engaging third parties to confirm your identity. You consent to the processing of all provided data in accordance with our Privacy Policy and authorize third parties to respond fully to requests related to identity verification. You represent and warrant that all information you provide is accurate, up-to-date, and complete. You agree to update your information as necessary to maintain its accuracy. Any information you provide for registration or use of our Services, including through interactive features, is governed by our Privacy Policy, and you consent to our processing of your information under this policy.

Access and Use of Services

In order to use our Services, you must meet the following criteria:

You must not have a history of suspensions or exclusions on our or similar platforms.
You must not be identified as a person prohibited from conducting financial transactions under applicable laws.
You must not be on any list of persons subject to sanctions, travel restrictions, or business restrictions.
You must be fully competent and legally capable of entering into contracts under the laws of your country.

Please note that access to our Services requires a reliable internet connection and suitable equipment, such as a computer, mobile phone, or tablet. Due to market volatility or high transaction volumes, temporary delays or access limitations may occur, for which Moonacy Protocol is not responsible.

Changes to Services and Suspension of Use

Changes and Service Availability Moonacy Protocol reserves the right, at its discretion, to withdraw, modify, or suspend any Services at any time and without prior notice. We are not liable for any temporary or permanent unavailability of services. Access to some or all parts of our services may be temporarily restricted to all users or only to registered users at our discretion.

Transaction Suspension We may suspend or cancel cryptocurrency purchase or sale transactions if we identify that a transaction may be connected to illegal activity, including, but not limited to, money laundering, terrorist financing, fraud, or other prohibited actions. Such actions may also be taken in compliance with court orders or government directives. Moonacy Protocol is not responsible for any losses that may result from such actions.

Additional Terms

Enforcement and Waivers The failure of Moonacy Protocol to enforce any provision or condition set forth in these Terms shall not be deemed a waiver of such provision or condition or any other provision. The section titles in these Terms are for convenience only and do not affect the meaning or interpretation of any provisions.
Severability If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court or other competent tribunal, such provision shall be limited or removed to the minimum extent necessary so that the remaining provisions of the Terms shall continue in full force and effect.
Entire Agreement These Terms and our Privacy Policy constitute the complete and exclusive agreement between you and Moonacy Protocol regarding the Services, superseding all prior or concurrent agreements, communications, representations, and warranties, whether written or oral, related to the Services. Additional terms may apply when you use specific services, products, or promotions.
Assignment of Agreement This Agreement and all rights and licenses granted herein may not be transferred or assigned by you but may be assigned by Moonacy Protocol without restriction, including to any affiliate or subsidiary, or to any successor in interest to any business associated with the Services. Any attempt by you to transfer or assign rights in violation of this Agreement is void. However, this Agreement shall be binding upon the parties, their successors, and permitted assigns. In the event Moonacy Protocol is acquired or merged with a third party, we reserve the right to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
Independent Contractor Status Moonacy Protocol is an independent contractor for all purposes. Nothing in these Terms shall be interpreted or implied as creating a partnership, joint venture, or agency relationship between you and Moonacy Protocol for profit or as agents of each other.
Jurisdiction and Venue Subject to the arbitration provisions and complaint procedures described above and excluding claims allowed under small claims law, any claims or disputes arising out of, related to, or in connection with these Terms shall be filed exclusively in federal or state courts located in the State of Delaware. You hereby unconditionally consent to the personal jurisdiction of such courts, agree that this is a convenient forum, and will not attempt to transfer any claim or dispute to another court or jurisdiction under the doctrine of inconvenient forum or otherwise.
Limitations on Claims You agree that regardless of any law or statute to the contrary, any claim or cause of action (including any arbitration proceeding) arising out of, related to, or in connection with the use of the Service, these Terms, or any other transactions or relationships must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred to the maximum extent permitted by applicable law.
Electronic Communication We may provide account and Service information electronically only. You agree that such notifications and other communications sent electronically satisfy any legal communication requirements, including those requiring such communications to be in writing. We prefer to receive notices from Moonacy Protocol electronically via our support system at info@moonacy.io.
Survival of Terms All provisions of these Terms that by their nature should survive the expiration or termination of these Terms, including but not limited to sections regarding suspension or termination of Moonacy Protocol accounts, debts owed to Moonacy Protocol, general use of Services, disputes with Moonacy Protocol, and general provisions, shall survive the termination or expiration of these Terms.
Force Majeure We shall not be responsible for any delays, failures in performance, or interruptions of service resulting directly or indirectly from any cause or condition beyond our reasonable control, including, but not limited to, any delay or failure due to any natural disaster, civil unrest, act of civil or military authorities, terrorism, riots or war, strike or other labor dispute, fire, telecommunications or internet provider failures, equipment or software malfunctions, other disasters, or any other event beyond our reasonable control, without affecting the validity or enforceability of any other provisions.

Transaction Confirmation Each cryptocurrency transaction must be confirmed in the relevant network or blockchain. You understand and agree that Moonacy Protocol is not responsible for confirmation delays and bears no responsibility for any resulting losses.

Refunds Cryptocurrency transactions are irreversible. You understand and agree that Moonacy Protocol is not liable for refunds or compensation for any losses, whether due to fraud, password loss, or other errors. You agree to accept full responsibility for any losses incurred as a result of fraud or error.

Taxes You acknowledge that transactions may be subject to federal, state, or local taxes. You understand and agree that you bear full responsibility for determining whether and what extent your transactions are taxable. You agree that Moonacy Protocol is not responsible for calculating, withholding, or paying any taxes that may result from your use of our services.

Risks of Using Crypto Assets

Lack of Insurance Crypto assets you own, invest in, or exchange through Moonacy Protocol are not insured. They do not fall under the protection of the Federal Deposit Insurance Corporation (FDIC), Securities Investor Protection Corporation (SIPC), or any other government or private insurance. This means that, in the event of cyber theft or other types of theft, losses will not be compensated.
Unregulated Activity Cryptocurrency trading is unregulated in many countries and states. Where regulations exist, they are subject to change without notice. You are fully responsible for complying with all applicable laws and regulations.
Volatility and Loss Cryptocurrencies are subject to significant price fluctuations, which may result in sudden increases or decreases in value, and in some cases, complete loss of value. Moonacy Protocol cannot control these changes and is not responsible for any loss of value.
Risk Awareness By using our services, you acknowledge that you are aware of the risks associated with cryptocurrency transactions and that you are fully informed about the activities you intend to engage in. Moonacy Protocol is not liable for any losses or damages that may result from trading or holding cryptocurrencies, including loss of wallet control or changes in asset value.

General Terms of Use and Access Rights

Ownership Rights of Moonacy Protocol Services and Content Moonacy Protocol retains full ownership of its services and all related content, including design elements, text, graphics, logos, video, audio materials, interfaces, software, and the arrangement and selection thereof. These elements are protected by intellectual property laws in the United Kingdom, the United States, and other countries, including but not limited to copyright, patent, and trademark laws.
Limited License We grant you a limited, revocable, non-exclusive, and non-transferable license to access the services and use the content solely for personal, informational, investment, transactional, and marketing purposes, as permitted by Moonacy Protocol. Any use of the services or content beyond the expressly permitted scenarios in the Terms is strictly prohibited.
Prohibition of Unauthorized Use You agree not to copy, distribute, sell, resell, license, decompile, reverse engineer, disassemble, modify, publish, create derivative works, perform, display, or otherwise use the content or services for commercial or non-commercial purposes without our prior permission. This prohibition also includes using services or content as part of other websites or products.
Moonacy Protocol Trademarks Moonacy Protocol owns and actively uses various trademarks in its services, including, but not limited to, the "Moonacy Protocol" name and various logos, product names, and services. Use of these trademarks without our prior consent is strictly prohibited.
Consequences of Violating Terms If you violate any of these terms, your access to the services may be terminated immediately, and we reserve the right to use all available legal remedies to address such violations.

Limitation of Liability

Disclaimer of Warranties The services are provided "as is" and "as available" without any express or implied warranties. Moonacy Protocol does not guarantee that the services will operate without errors or interruptions, that they will be secure, or that they will meet your requirements.
Limitation of Liability Moonacy Protocol, its directors, employees, agents, and others shall not be liable for any losses, damages, or expenses (including, but not limited to, indirect, incidental, or punitive damages) resulting from the use or inability to use the services, even if Moonacy Protocol has been advised of the possibility of such damages.
Disclaimer for Third-Party Actions Moonacy Protocol is not responsible for any damage or loss resulting from actions or omissions by third parties, including but not limited to other users, partners, or service providers.
Maximum Liability If Moonacy Protocol is found to be liable for any losses or damages, the amount of such liability shall be limited to the amount you paid for the services in the last 12 months preceding the event that caused the damage.

Export Control and Sanctions

Jurisdiction and Regulation Moonacy Protocol is based in Cyprus, so our services are governed by the applicable laws and regulations of this country. We do not guarantee that the services or their content will be available or appropriate for use outside of this jurisdiction.
Access from Other Countries Access to the services may be illegal for individuals from certain countries or territories. If you access the services from outside Cyprus, you do so at your own risk and are responsible for complying with local laws. You warrant that your use of the services will comply with all applicable laws of Cyprus.
Sanctions Compliance You agree not to acquire, receive cryptocurrency, or use our services in countries or territories where such actions are prohibited by sanctions or embargoes imposed by the United States, the United Kingdom, the European Union, or the United Nations. These countries include, but are not limited to, Russia, Cuba, Iran, North Korea, Sudan, Ukraine, Belarus, Venezuela, Syria, and other sanctioned countries. You must also not use the services if you are on any sanctions lists, such as the Specially Designated Nationals List, the Denied Persons List, the Unreliable Entities List, or the Entity List managed by the U.S. Department of the Treasury, the UK, or the European Union.
Re-Export Prohibition You are prohibited from reselling or re-exporting acquired or received cryptocurrency or any other services to sanctioned countries or individuals included on the above sanctions lists. This includes sending to countries such as Russia, Cuba, Iran, North Korea, Sudan, Syria, and other embargoed or sanctioned countries.

Maintaining the Accuracy of Your Contact Information

Obligation to Provide Current Information You are required to provide Moonacy Protocol with accurate and current contact details, including your email address, phone number, and any other information we may request to maintain your account. This ensures effective communication and delivery of necessary notifications related to your account and Moonacy Protocol services.
Responsibility for Information Accuracy You are responsible for promptly updating your contact information in case of any changes. Keeping your information up-to-date ensures that you receive important messages and notifications from us, which is essential for timely and secure transactions, as well as updates on changes to the Terms of Service or Privacy Policy.
Process for Updating Information In order to update your contact information, you may submit a request via email to info@moonacy.io or directly through your account settings on the Moonacy Protocol platform. This guarantees that your information remains current, allowing us to reach you when necessary.
Deemed Receipt of Messages If Moonacy Protocol sends you a message using the latest contact details you have provided, we consider the message delivered to you, whether or not you actually received it. This emphasizes the importance of maintaining up-to-date information to avoid missing critical notifications.

Linked Websites

Use of Linked Sites Moonacy Protocol services may include links to third-party websites, referred to as "Linked Sites." These links are provided solely for your convenience. It should be understood that Moonacy Protocol has not fully reviewed the information presented on these Linked Sites and does not endorse or approve them. Therefore, we cannot guarantee the accuracy, completeness, or security of the content available on any Linked Site. Each Linked Site is responsible for its own content, including but not limited to the materials and information contained therein.
No Responsibility for Linked Sites Moonacy Protocol is not responsible for the content of any Linked Site, and the presence of a link to such a site does not imply endorsement by Moonacy Protocol or any form of association with its operators. The opinions and views expressed on Linked Sites are solely those of their authors or contributors and do not necessarily reflect the views or policies of Moonacy Protocol.
User Responsibility for Linked Sites If you decide to access a Linked Site, you do so at your own risk. Please note that Moonacy Protocol makes no representations or warranties regarding the content, products, or services provided or available through Linked Sites. Further, we assume no liability, direct or indirect, for any damages or losses caused or alleged to be caused by the use of or reliance on any such content, goods, or services available on or through any Linked Site.
Disclaimer for Linked Sites To the extent permitted by law, Moonacy Protocol disclaims all liability under any circumstances for any direct, indirect, incidental, special, or consequential damages arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, or any other harm resulting from the use of information or content contained on these third-party sites.

Moonacy Protocol Services

Moonacy Protocol Account Your Moonacy Protocol account serves as your primary interface for interacting with our services. To create an Moonacy Protocol account, you must complete the registration process so we can verify you as a client and the legality of your use of our services.
Information Accessible Through Moonacy Protocol Account Through the platform, we provide access to various information about crypto assets, company products, and related markets. All information displayed through the platform is sourced directly from the relevant blockchains (e.g., Ethereum or Binance Smart Chain), company software, or protocols and is not manually collected, compiled, modified, or processed by us in any way. We ensure that all information available through the platform, including charts and graphs, is accurate, reliable, up-to-date, complete, valid, and stable. We disclaim any responsibility for any losses or damages incurred by you if you use or view information related to Moonacy Protocol other than through the official website. We are not responsible for the representation of the company or its information on third-party information resources. Please note that information may change or be updated from time to time without prior notice to provide the most complete and accurate information possible. This includes information related to our policies and services. You are encouraged to verify all information before relying on it, and all decisions based on the information on the platform are your sole responsibility. We disclaim liability for such decisions. Third-party information, including historical data, is provided for informational purposes only. We make no representations or warranties regarding its accuracy. Each user is allowed only one account. If we find multiple accounts, all will be blocked, and funds in these accounts will be frozen. You are responsible for creating a strong password and maintaining adequate security and control over the password associated with your account. Loss or compromise of your passwords or personal information may lead to unauthorized third-party access to the platform and may result in the loss or theft of any stored crypto assets. We are not responsible for lost or compromised passwords or personal information. You must not provide remote access or share your screen with anyone while using the platform, nor should you give third-party access to your Linked Wallet. You are solely responsible for all actions taken in connection with access or interaction with the platform and protocols. We may suspend or terminate your platform access at our discretion.
Transaction Requirements In order to conduct a transaction, you must use an Moonacy Protocol account. This process MAY require you to disclose the source of funds and provide the bank account from which the funds were obtained. It is important to understand that Moonacy Protocol is under no obligation to accept or process any transactions and may decline to do so at its discretion. We MAY charge fees based on your interactions with the platform.

Account Security

User Responsibility By using our services, you acknowledge and accept full responsibility for all actions taken through your account, including access to your wallet and any services. You must maintain confidentiality and secure access control, including, but not limited to, protecting identifiers, passwords, PINs, API keys, and other authentication methods used to access services.
Personal Account Your account is strictly personal. You agree not to provide others with access to your account information or service security. Moonacy Protocol reserves the right to treat all actions taken through your account as actions performed by you unless there is notice of compromised data.
Session Termination We strongly recommend logging out of your account after each session, especially when using public or shared computers, to prevent unauthorized access to your information and account.
Prohibition on Transfer and Sale You are not permitted to sell, transfer, or assign your account or any rights under it. Accounts may only be created and used by the persons for whom they are registered and only by those who have reached the legal age of majority.
Right to Disable Access Moonacy Protocol reserves the right to disable any username, password, or other identifier provided by you or by us at any time and for any reason, including for violating the terms of use.
Sole Responsibility for Use You are fully responsible for any actions taken through your account, including all communications, transactions, and obligations arising from such use, even if such actions were unauthorized.
Security Notification You agree to notify Moonacy Protocol immediately of any unauthorized use of your username or password or any other breach of security. If you suspect that your account has been compromised, please contact our support team at info@moonacy.io for necessary action.

Prohibited Actions and Uses

By using our services, you agree and confirm that you will not engage in any prohibited activities or uses as defined herein. We reserve the right to monitor, verify, store, or disclose any information as needed to comply with any applicable rule, law, regulation, legal process, or government request. We also reserve the right to immediately and without prior notice cancel or suspend your Moonacy Protocol account or access to Moonacy Protocol services if we determine, at our sole discretion, that your account is associated with prohibited uses or activities.

Termination of Services

Moonacy Protocol reserves the right, at its discretion, to suspend, restrict, or terminate completely your access to the services or deactivate or cancel your Moonacy Protocol account under the following circumstances:

When required by a valid court order, other judicial ruling, or governmental directive;
If Moonacy Protocol has reason to believe that you are using your account or wallet for prohibited activities or uses;
If your account or wallet becomes the subject of legal, investigative, or governmental proceedings, or if there is an elevated risk of non-compliance with legal or regulatory requirements;
If it becomes impractical for Moonacy Protocol to continue to support your use of the Service;
If Moonacy Protocol has reason to believe you are in breach of compliance and regulatory requirements, including, but not limited to, structuring transactions to avoid reporting requirements, creating multiple accounts or wallets, or abusing promotional offers provided by Moonacy Protocol.

If you choose to close your account or discontinue access to the services, no additional fees will be charged except in cases where you have used paid services. You understand and agree that you remain responsible for any obligations related to the use of services until Moonacy Protocol confirms that all your obligations have been fulfilled.

Service Providers

Moonacy Protocol may occasionally engage third parties to assist in providing services. These third parties, referred to as "Service Providers," help in various aspects of our services, including but not limited to supporting banking operations, providing technological or engineering solutions, and marketing services. Service Providers operate under our Privacy Policy to ensure that your information is properly protected and managed in accordance with applicable standards and regulations.

Disclaimer and Limitation of Liability

Certain laws may not permit limiting or excluding specific warranties or liability for certain losses. Under such laws, some or all of the disclaimers, exclusions, or limitations listed below may not apply to you, and you may have additional rights. In particular, the law may prohibit limiting or excluding liability for bankruptcy, personal injury, or death caused by negligence or fraud. In such cases, the liability of our company will not be limited or excluded to the extent prohibited by such law. Furthermore, this section shall apply to the maximum extent permitted by applicable law.

In no event shall Moonacy Protocol, its affiliates, employees, partners, or Service Providers be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to loss of profits, use, data, or intangible assets, business interruption, or loss of confidential information, entered or intercepted by third parties. We also disclaim any liability for damages resulting from the use or inability to use services, information, or materials on our site or any related resources. In the event of issues with any services or content, your sole and exclusive remedy is to discontinue their use. If you are dissatisfied with a product or service obtained through the platform, your only remedy is to return the product in accordance with the return policy. Our maximum liability, expressed in monetary terms, shall not exceed the amount you paid for the use of services.

In addition, in the event of disputes with other Moonacy Protocol users, you agree to release Moonacy Protocol, its affiliates, and Service Providers, as well as their employees, directors, and representatives, from any claims and damages arising from such disputes. This waiver includes claims you may know or suspect. Your use of Moonacy Protocol services is at your own risk. Services, information, products, and materials provided through services are offered "as is" and "as available," without any warranties. Moonacy Protocol expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Moonacy Protocol and its partners disclaim responsibility for cryptocurrency market volatility and do not guarantee their actual or projected value. While we may provide historical and current cryptocurrency price data, such data should not be considered as guarantees of accuracy or completeness. You assume all risks associated with their use. Any losses or damages resulting from trading or holding cryptocurrency are not covered by our liability, even if Moonacy Protocol services were delayed, suspended, or interrupted. We also do not guarantee the quality, suitability, or reliability of the services or their compatibility with any software or hardware. You understand and agree that you are responsible for acquiring and maintaining the necessary equipment and services to access our services. Materials provided through our services may become outdated, and we are not obligated to update them. There is no guarantee that the Services will be uninterrupted or free of viruses. You assume all responsibility for your use of the Services.

Indemnification

Except where prohibited by applicable law, you agree to indemnify, defend, and hold harmless Moonacy Protocol, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, expenses, or costs, including attorney fees and legal expenses, arising from or related to:

Your use of the Services or actions related to them, including use of any goods, products, or services obtained through the Services;
Your violation of these Terms, including any misrepresentations made by you in connection with your use of the Services;
Your violation of any law or third-party rights;
Actions or omissions of any other user or third party.

If you fail to indemnify or defend a covered claim, Moonacy Protocol reserves the right to defend itself, and you must immediately reimburse Moonacy Protocol for all expenses and costs related to this defense. Moonacy Protocol reserves the right, at its expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

Moonacy Protocol Complaint Procedure

Unless prohibited by law, in case of any issues or disputes related to your use of or access to the Services, you agree to follow the complaint procedure outlined below before initiating arbitration or other legal proceedings against Moonacy Protocol under these Terms. Failure to follow this procedure may indicate an unwillingness to reasonably resolve the issue or dispute.

Complaints: To submit an official complaint, send an email to info@moonacy.io or write to us at: MOONACY FINANCE SOLUTIONS LIMITED, 245 Hammersmith road, London, England, providing a detailed description of the reason for your complaint and any supporting documents. Please specify your desired resolution. Incomplete complaints will not be considered. Upon receipt of your complete complaint, it will be promptly acknowledged and reviewed. Within 30 business days of receiving your complaint, you will receive an email (“Resolution Notice”) in which we will either: (i) propose a resolution in line with your request; (ii) deny your complaint with reasons provided; or (iii) offer an alternative resolution. You must accept or decline the proposal following the instructions in the Resolution Notice. Lack of response will be considered a withdrawal of your complaint.
Appeals: If you disagree with the proposal or decision regarding your complaint, state the reasons for your refusal and attach any additional relevant information. This refusal will be considered an appeal. Our Appeals Committee (“Appeals Committee”) will review your complaint and any additional information provided. We will acknowledge receipt of your appeal within 10 business days. Within four weeks of receiving your refusal, the Appeals Committee will review your complaint and send you an email (“Final Notice”) in which the Appeals Committee will either: (i) confirm the Resolution Notice; (ii) deny the Resolution Notice; or (iii) make a new proposal to resolve the complaint. After receiving the Final Notice, you will have 20 business days to accept or reject the proposal or decision. Lack of response to the Final Notice will be considered a withdrawal of your complaint.
Offers: Any offer made in response to a complaint becomes binding on Moonacy Protocol only if you accept it within the specified period, following Moonacy Protocol instructions. You understand and agree that any offer does not constitute an admission of wrongdoing or liability by Moonacy Protocol. Acceptance of any offer means the complaint is resolved, and you agree not to initiate legal proceedings or arbitration against Moonacy Protocol regarding the subject matter of the complaint.

Mandatory Arbitration of All Disputes; Waiver of Class Action

This section is a "written agreement to arbitrate" under the Federal Arbitration Act. You and we agree that we intend to comply with the "written" requirement of the Federal Arbitration Act.

We believe arbitration is a faster, more convenient, and less expensive way to resolve any disputes or disagreements you may have with us. Accordingly, under these Terms, if you have any disputes or disagreements with us regarding (i) your use of the Services or interaction with them, (ii) any subscriptions or other purchases, transactions, or relationships related to your use of the Services, or (iii) any data or information you provide to us or that we collect in connection with such use, interaction, subscriptions, purchases, transactions, or relationships (collectively referred to as “Transactions or Relationships”), you will not have the right to file a lawsuit or have a judge or jury decide on claims. You also will not have the right to participate or join in a class action or similar proceeding in court or arbitration. By using the Services or engaging in any Transactions or Relationships with us, you agree to mandatory arbitration as specified below.